Frequently Asked Questions (FAQ) - NRG Stems
Welcome to the NRG Stems FAQ page, your go-to resource for all inquiries about our innovative bike stem product. Here, we address common questions about the NRG Power Stem, its features, installation, and benefits.
What is the NRG Bike Stem?
The NRG Stem is a game-changing battery-powered bike stem designed to allow you to charge your devices on the go. It seamlessly integrates into your bike and provides a convenient solution to keep your devices powered up while cycling.
What are the key features of the NRG Bike Stem?
- You can stay connected to your devices.
- Uninterrupted device usage
- Convenient charging solution
How does the NRG Bike Stem enhance my cycling experience?
You can keep all your devices charged on the go so you don’t have to worry about losing charge.
Is the NRG Bike Stem compatible with all bike models?
It is compatible with any bike that has the headset and handlebar dimensions to suit the NRG stem.
Is the NRG Bike Stem adjustable for different riding preferences?
No, it is not adjustable as a unit.
What materials is the NRG Bike Stem made of?
Heat-treated aluminium for exceptional strength and longevity.
What is included with the stem?
Every stem is supplied with 4 device cables - Micro USB, Mini USB, Lightning & USB C.
How do I install the NRG Bike Stem on my bike?
NRG Stems are of the Aheadstem design which bolts directly onto a fork’s steerer tube. It's simple to install and only requires an Allen key to adhere to the appropriate tightness.
Can I find installation guides or tutorials for the NRG Bike Stem on your website?
Yes, you can download the manual here.
Are there different sizes available for the NRG Bike Stem?
Currently the stem is only available as 103mm stem length.
Is the NRG Bike Stem suitable for both beginners and experienced cyclists?
Yes, suitable for any type of cyclist.
How can I clean and maintain the NRG Bike Stem?
When cleaning the Power Stem, it is recommended to use a damp cloth, DO NOT jet wash.
Does the NRG Bike Stem come in different colours or finishes?
The stem is currently only available in one colour and one finish.
Is the NRG Bike Stem suitable for off-road cycling?
The Power stem is designed for both on and off road use, however it is not intended for use under competitive or race conditions, jumping or stunts.
Can I use accessories like lights or phone mounts with the NRG Bike Stem?
Absolutely! The NRG Stem is designed to work harmoniously with your existing cycling accessories. It seamlessly integrates with your bike's handlebar setup, ensuring compatibility and ease of use.
Can the NRG bike stem recharge from a Dynamo?
The stem can't be recharged by a Dynamo.
What sets the NRG Bike Stem apart from other similar products on the market?
There is no other product on the market currently.
Do you offer international shipping for the NRG Bike Stem?
Yes, we ship worldwide.
Note On European Customs Charges
All goods shipped from the UK to EU destinations are subject to Customs Clearance charges which do not include your shipping fees which will be calculated at checkout.
CUSTOMS CLEARANCE EXPLAINED:
Customs and duty charges are levied by the destination country's customs authority to control the import of goods and collect taxes on imported products. These charges are determined based on the value of the items purchased and are intended to ensure compliance with trade regulations and tax obligations. Customers need to be aware of these charges as they are responsible for any fees incurred upon delivery of their order. By understanding customs duties and taxes, customers can anticipate and manage these additional costs to facilitate the smooth receipt of their shipment.
Are there any recommended safety precautions when using the NRG Bike Stem?
Not suitable for rigorous off road mountain biking.
What is the longevity of the battery inside the stem?
If treated and maintained well, with regular use, the battery should work efficiently for a number of years.
What is the bar and steerer tube diameters?
The required diameters are as follows - steerer tube is for 28.6mm which is standard, and the handlebar is for 31.8mm.
How Effective is the Charging of the NRG Power Stem?
The NRG Power Stem has advanced software capabilities that provide a fast and dependable charge, comparable to being plugged into a wall outlet. Additionally, it allows you to recharge your devices multiple times; recent tests conducted on iPhones have confirmed its effectiveness in delivering consistent power.